Privacy policy
How Hadeda Pay (Pty) Ltd collects, uses and protects your information.
LAST UPDATED · 6 JULY 2026
Introduction
Hadeda Pay (Pty) Ltd is committed to protecting the privacy of our users, in line with the Protection of Personal Information Act (POPIA). This policy outlines how information is collected and used across our services: the Hadeda mobile application, the Hadeda manager portal and this website.
Information we collect
Account information
When an account is created for you, whether by yourself, your property manager or your landlord, we collect your name, surname, cell phone number, email address and residential address.
Metering data
The smart meters at your address transmit readings (currently water, with electricity and gas rolling out) to our platform. Readings are tied to the metered address and, through it, to the tenant account(s) occupying it.
App & device information
The app registers a push-notification token for your device so we can deliver alerts, and records basic technical details such as app version and last activity, which we use for support and troubleshooting.
Contact form
If you use the contact form on this website, the details you submit (name, email address, phone number and your message) are delivered to us as an email. They are not stored in a database.
This website
This website sets no cookies and runs no analytics or third-party trackers.
How we use your information
Metering data is used to produce your utility bills, usage charts and alerts (such as leak warnings and bill-increase notices). Your consumption data and bills are shared with your assigned landlord, property manager or body corporate for billing purposes. In-app payments are processed securely by our payment service provider. We do not sell personal data, and we do not use it for third-party marketing without your consent.
Data protection
We implement security measures including Google Firebase Authentication, and our systems run on Google Cloud infrastructure. Please note that data may be stored on servers located outside of South Africa.
Your rights
Under POPIA you may request access to, correction of, or deletion of your personal information. Email info@hadeda.ai and we will assist. Deleting your account removes your access and personal details; billing records that a property is legally required to keep are retained. You can opt out of marketing and non-essential notifications at any time via the application settings.
Contact
Questions or concerns about this policy can be directed to info@hadeda.ai or +27 73 454 7029.